Course: MANAGING DIVERSITY
|Cert. in Mfg. Leadership - Dutchess|
|Cert. in Mfg. Leadership - Rockland|
|Cert. in Mfg. Leadership - Westchester|
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Attention: This course is not currently being run. If you are interested in this training please contact the Council of Industry or phone us at (845) 565-1355.
This course is for managers who direct a culturally diverse staff or serve a diverse customer base. Training covers communicating effectively with diverse audiences and managing cross cultural issues such as concepts of time (deadlins, schedules, meetings), power (levels of formality, negotiations), and communication styles (direct v, indirect). Learn to probe and ask exploring questions ti gauge comprehension. Develop the intercultural competencies needed to fruitfully manage diversity.