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"The Council of Industry's Strategic Management Program is a great opportunity for local executives and managers to come together and engage in both open discussion and case study examples related to facets of our business that challenge us regularly."

Scott Hutchins, Business Unit Director, Jabil

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

"I think the biggest impression I was left with after taking the classes and meeting colleagues from other manufacturing environments was that the obstacles that I run into on a daily basis are not unique and certainly not unsolvable. Very often we were all able to help each other just by having a chance to say things out loud and get feedback from others as to how they handled the same or a similar problem."

Vincent Sauter,FALA Technologies, Inc., Graduate of Certificate in Manufacturing Leadership Program

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

“Our customer service team came back from the Council of Industry Sales & Customer Service training energized and full of new ideas to do their jobs more effectively. It was just what we needed to improve customer service efforts.”

Stephanie Ward, Human Resource Supervisor, Nexans Energy USA, Inc

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

"I attend, along with my supervisors the Council’s RCRA, DOT  and HAZWOPPER training every year.  It is a convenient and cost effective way for us to retain our certifications and stay current with the regulations. And the quality of the instruction is excellent."

Susan R. Thompson, Environmental, Health & Safety  Manager,  Pawling Corporation, Presray Corporation.

Manufacturer’s Association of the Hudson Valley

Course List by Category

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Strategic Management


In today’s increasingly competitive and ever more complicated global business climate leaders of Council member firms are continuously reviewing their business strategies.  Are we in the right markets?  Is our distribution model right?  Do we have the best people and are we getting the most from them?  Are we using our capital effectively?  Are there other markets for our products?  How can I be a more effective leader and develop other leaders in our company?

To help you ask the right questions and find some answers the Council of Industry is teaming with the SUNY New Paltz School of Business to offer a series of strategic management seminars.  These seminars – taught by New Paltz faculty along the lines of the Harvard Business Cases Study model – will help you develop insights into your company, your customers, your processes, your employees and yourself.  The seminars are intended for senior level staff, people who report directly to owners or the sight managers.  They will be held evenings and will include a working dinner.  Some reading (typically case studies roughly 20 pages in length) will be provided prior to each session.  These seminars parallel the School of Business’s MBA capstone course “Cases in Strategic Management.”

 

Strategic Decision Making
Date: Thursday, January 28
Time: 5:00pm - 9:00pm
Location: SUNY New Paltz, School of Business, Van den Berg Hall, New Paltz, NY
Instructor: Jun Lin
Cost: $125 for a single participant, $100 for two or more from the same company


Description:Your organization and its Visions, Missions and Stakeholders. This semester focuses on the internal environment with activities such as VRIO analysis - (Are your resources valuable, rare, imitable, and does the organization  support them?) There will also be a mini case analysis to help you understand where your company is now, where it needs to be, and how to get it there.

CLICK HERE TO REGISTER AND PAY ONLINE

For more information contact Ana Maria Murabito at (845) 565-1355 or anamaria@councilofindustry.org.

 

Marketing Strategies
Date: Thursday, February 4
Time: 5:00pm - 9:00pm
Location: SUNY New Paltz, School of Business, Van den Berg Hall, New Paltz, NY
Instructor: Ted Clark
Cost: $125 for a single participant, $100 for two or more from the same company


Description: Topics for this course include the purpose and types of business level strategies to help you compete within your industry. Discussed and applied will be Michael Porter's Five Forces model and Porter's Model for Value Creating Activities.

CLICK HERE TO REGISTER AND PAY ONLINE

For more information contact Ana Maria Murabito at (845) 565-1355 or anamaria@councilofindustry.org.

 

Human Resource and Strategic Talent Management
Date: Thursday, February 18
Time: 5:00pm - 9:00pm
Location: SUNY New Paltz, School of Business, Van den Berg Hall, New Paltz, NY
Instructor: Kristen Backhaus
Cost: $125 for a single participant, $100 for two or more from the same company


Description:This class will discuss strategic human resource management and integrating human resources into strategic planning. The instructor will also cover ways of fitting HR practices into business strategy and HR Measurement Metrics.

Throughout this course you will learn about developing an employer brand. There will be discussion of strategic recruiting methods and various ways of attracting talent to your company and effective employee selection practices. the instructor will also cover ways of retaining employees and promoting career growth.

CLICK HERE TO REGISTER AND PAY ONLINE

For more information contact Ana Maria Murabito at (845) 565-1355 or anamaria@councilofindustry.org.

 

Strategic Global Engagement
Date: Thursday, March 4
Time: 5:00pm - 9:00pm
Location: SUNY New Paltz, School of Business, Van den Berg Hall, New Paltz, NY
Instructor: Davina Vora
Cost: $125 for a single participant, $100 for two or more from the same company


Description: Global Business will cover reasons for firm internationalization, this will include environmental factors influencing firm internationalization. There will also be a discussion of Entry mode and strategic orientations and global mind sets. This course includes a brief written assignment on your firm and its current role or its potential role operating internationally, including opportunities and challenges and your global strategy.

CLICK HERE TO REGISTER AND PAY ONLINE

For more information contact Ana Maria Murabito at (845) 565-1355 or anamaria@councilofindustry.org.

 

Capital, Accounting and Finance Strategies
Date: Thursday, March 25
Time: 5:00pm - 9:00pm
Location: SUNY New Paltz, School of Business, Van den Berg Hall, New Paltz, NY
Instructor: Rief Kanan
Cost: $125 for a single participant, $100 for two or more from the same company


Description: Learn more about financial strategies including access to capital, maximizing ROI, effective budgeting and more. There is also an introduction to operating budgets and a review of key elements of financial analysis such as the duPont model, other capitol decision bases and liquidity.

CLICK HERE TO REGISTER AND PAY ONLINE

For more information contact Ana Maria Murabito at (845) 565-1355 or anamaria@councilofindustry.org.

 

Authentic Leadership Development
Date: Thursday, April 8
Time: 5:00pm - 9:00pm
Location: SUNY New Paltz, School of Business, Van den Berg Hall, New Paltz, NY
Instructor: Kris Backhaus
Cost: $125 for a single participant, $100 for two or more from the same company


Description:This course will cover the Authentic Leadership Development Theory. You will learn how to create transparency in leader-follower interactions. The Full Range Leadership Model will be covered as well as how to measure your impact as a leader. Participants will create their own leader development plan for themselves and for followers.

CLICK HERE TO REGISTER AND PAY ONLINE

For more information contact Ana Maria Murabito at (845) 565-1355 or anamaria@councilofindustry.org.

 

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Certificate in Manufacturing Leadership

The Council of Industry has offered quality supervisory training to its members in the Hudson Valley for over 20 years. The Certificate in Manufacturing Leadership is a comprehensive group of courses that prepares supervisors for their challenging positions at manufacturing facilities.

The program is designed to offer particular skill sets through concentrations of courses. Participants who complete the required courses are presented with the Certificate in Manufacturing Leadership presented by the Council of Industry and Dutchess Community College.

All courses are full-day classes (from 9am - 4:30pm) and are held at Dutchess Community College, Poughkeepsie, NY with breakfast and lunch included on site.

Though participants are encouraged to complete the course series for the most comprehensive supervisory education, the Council welcomes individual course registration as well.


To Qualify For Your Certificate In Manufacturing Leadership Follow These 3 Steps:
1. Take all (3) Core Courses
    Fundamentals of Leadership
     Environmental Safety & Health Management for Supervisors
     Making a Profit: Financial & Accounting Issues in Manufacturing

2. Take (4) of (5) Elective Tier I courses
     Problem Solving and Decision Making
     Positive Motivation and Discipline

     Introduction to Lean Manufacturing
     Effective Business Communication
     High Performance Work Teams
    

3. Take (2) of (3) Elective Tier II courses
    Work site Training Skills
     Best Practices & Continuous Improvement
     Human Resources Management Issues in Manufacturing

Program Cost:
One Day Course:
Single Member: $200.00
Two or More From Same Company: $175.00 each
Single Non-Member: $375.00


Fundamentals of Leadership:
Single Member: $400.00
Two or More From Same Company: $350.00 each
Single Non-Member: $700.00


Entire Program:
Single Member: $1,700.00
Two or More From Same Company: $1,550.00 each
Single Non-Member: $2,600.00

For information on our Early Bird Discount Click Here. Register and pay by December 31st to receive a substantial savings.

Core Courses


 Fundamentals of Leadership
Dates: Wednesday, January 20 & Wednesday, January 27
Time: 9:00am - 4:30pm
Location: Dutchess Community College, Bowne Hall, Poughkeepsie, NY
Instructor: Ellen Messer
Cost: $400 for a single member, $350 each for two or more from the same company, $700 for non members


Description:This course is designed for the Front Line Manager/Supervisor/Leader and will include: The Role of the Supervisor, Leadership Styles, Task Analysis, Communications, Problem Solving, Delegating Responsibility, Performance Appraisal and Motivation and Discipline.


CLICK HERE TO REGISTER AND PAY ONLINE

For more information contact Ana Maria Murabito at (845) 565-1355 or anamaria@councilofindustry.org.

 

Making a Profit Financial & Accounting Issues In Manufacturing
Date: Wednesday, February 10
Time: 9:00am - 4:30pm
Location: Dutchess Community College, Bowne Hall, Poughkeepsie, NY
Instructor: Rief Kanan
Cost: $200 for a single member, $175 each for two or more from the same company, $375 for non members


Description: This course provides participants with a fundamental understanding of managing finances in a manufacturing environment. This course will cover the basics of financial statements and simple accounting principles. Topics to be discussed include: Basic Financial Concepts, Management of Costs, Inventory Issues, Process Issues, Reporting Methods, Budgeting and Planning.

CLICK HERE TO REGISTER AND PAY ONLINE

For more information contact Ana Maria Murabito at (845) 565-1355 or anamaria@councilofindustry.org.


Environmental Safety & Health Management for Supervisors
Date: Wednesday, February 24
Time: 9:00am - 4:30pm
Location: Dutchess Community College, Bowne Hall, Poughkeepsie, NY
Instructor: Charles F. Lutomski, Jr., Lawler, Matusky & Skelly Engineers LLP
Cost: $200 for a single member, $175 each for two or more from the same company, $375 for non members


Description:The Council of Industry will offer this informative course that will provide participants with the parameters of good health and safety practices necessary for their manufacturing operations. This core course identifies issues that all supervisors will need to understand to better monitor their environmental health and safety programs including the following topics: Overview of OSHA, NYS and EPA Regulation Compliance, Review Health and Safety Plans and HazCom programs, Safety Inspection Practices and Management and Documentation and Incident Reporting.


CLICK HERE TO REGISTER AND PAY ONLINE

For more information contact Ana Maria Murabito at (845) 565-1355 or anamaria@councilofindustry.org.

 

Elective Tier I Courses

Problem Solving and Decision Making
Date: Wednesday, March 10
Time: 9:00am - 4:30pm
Location: Dutchess Community College, Bowne Hall, Poughkeepsie, NY
Instructor: Bennett Neiman
Cost: $200 for a single member, $175 each for two or more from the same company, $375 for non members


Description: To be an effective leader— whether in a management position or on the front line —you need to develop your Problem-Solving and Decision-Making processes, and be able to get to see the root of problems and quickly enact effective solutions. This workshop will improve your ability to solve problems and make decisions by showing you how: 1) draw on all the current information and knowledge available in the workplace and beyond, 2) analyze and solve problems, 3) understand how good decisions are made, and by 4) encouraging you to examine your own problem-solving and decision making processes.

This workshop will help you to better identify problems, find their causes, and get their solutions under way—through the tool of “Productive Thinking.” Problem solving skills will be improved as you explore different types of problems, overcome barriers to problem solving and learn how to define, analyze, and diagnose the problem correctly.


CLICK HERE TO REGISTER AND PAY ONLINE

For more information contact Ana Maria Murabito at (845) 565-1355 or anamaria@councilofindustry.org.

 

Positive Motivation and Discipline
Date: Wednesday, March 17
Time: 9:00am - 4:30pm
Location: Dutchess Community College, Bowne Hall, Poughkeepsie, NY
Instructor: Rebecca Mazin
Cost: $200 for a single member, $175 each for two or more from the same company, $375 for non members


Description: Positive Motivation and Discipline is a full day course that expands your managerial range to its fullest potential and gets your employees motivated to do the job at hand. The information presented includes understanding your role and the impact you have on your most difficult employee, the art of receiving positive feedback, rewards and recognition, techniques and counseling and general performance improvement techniques. These topics will tie directly to the five domains of leadership to be covered as follows: The Supervisor/Subordinate Relationship, Peer Interaction, Transformation Leadership (Keeping staff motivated while moving in new directions), Process Improvement and The Manager as a Team Leader.

CLICK HERE TO REGISTER AND PAY ONLINE

For more information contact Ana Maria Murabito at (845) 565-1355 or anamaria@councilofindustry.org.

 

Introduction to Lean Manufacturing
Date: Wednesday, March 31
Time: 8:30am - 4:30pm
Location: Advanced Coating Technologies, Middletown, NY
Instructor: Vincenzo Buonomo, Rochester Institute of Technology (RIT)
Cost: $200 for a single member, $175 each for two or more from the same company, $375 for non members


Description: In this session, participants will be exposed to a broad list of Lean tools and definitions that will be covered in subsequent sessions. The session, compares traditional/batch manufacturing with Lean manufacturing. On a quick overview basis, the following Lean tools will be briefly defined and discussed: Value Stream Mapping (VSM); 5-S, Visual Controls, and Gemba; Standard Work; Takt; Kanban, Pull Systems, and Supermarkets; Line and Cell Design; Single Minute Exchange of Dies (SMED); Total Productive Maintenance (TPM); Kaizen Event Training; Production Preparation Process (3-P); Impact and Culture Change; and Assessment Tools.


CLICK HERE TO REGISTER AND PAY ONLINE

For more information contact Ana Maria Murabito at (845) 565-1355 or anamaria@councilofindustry.org.


Effective Business Communication
Date: Wednesday, April 21
Time: 9:00am - 4:30pm
Location: Dutchess Community College, Bowne Hall, Poughkeepsie, NY
Instructor: Rebecca Mazin
Cost: $200 for a single member, $175 each for two or more from the same company, $375 for non members


Description: The Council of Industry's "Effective Business Communication" course is designed to enhance an employee's ability to effectively communicate information to others within the company. Course content discussed will relate directly supervisory relationships, co-worker dynamics, customer contact and dealing with managers. This course teaches individuals the techniques and the theory behind effective communication in order to get your ideas across clearly and concisely with maximum input. The course will cover: Listening SKills, The Communication Model, Effective Writing Skills and Assessing Your Personal Communication Style.

CLICK HERE TO REGISTER AND PAY ONLINE

For more information contact Ana Maria Murabito at (845) 565-1355 or anamaria@councilofindustry.org.


High Performance Work Teams
Date: Wednesday, May 5
Time: 9:00am - 4:30pm
Location: Dutchess Community College, Bowne Hall, Poughkeepsie, NY
Instructor: Linda Zelizer
Cost: $200 for a single member, $175 each for two or more from the same company, $375 for non members


Description: This course explores how to design a team that will get the best results with the most efficient methods. It will also include, strategies and skills for team planning, team motivating, managing performance and developing team members. Define the roles of team members, team building behaviors and the problem solving and decision making benefits of a team.

CLICK HERE TO REGISTER AND PAY ONLINE

For more information contact Ana Maria Murabito at (845) 565-1355 or anamaria@councilofindustry.org.

 

Elective Tier II Courses

Work Site Training Skills
Date: Wednesday, May 12
Time: 9:00am - 4:30pm
Location: Dutchess Community College, Bowne Hall, Poughkeepsie, NY
Instructor: Rebecca Mazin
Cost: $200 for a single member, $175 each for two or more from the same company, $375 for non members


Description: The Council of Industry will offer this informative course that will provide participants with useful skills and materials for training delivery including: training assessment, planning and design, instructional strategies and evaluation, conducting group and individual instruction, monitoring follow up and reinforcement of training.


CLICK HERE TO REGISTER AND PAY ONLINE

For more information contact Ana Maria Murabito at (845) 565-1355 or anamaria@councilofindustry.org.


Best Practices & Continuous Improvement
Date: Wednesday, May 19

Time: 9:00am - 4:30pm
Location: Dutchess Community College, Bowne Hall, Poughkeepsie, NY
Instructor: Bennett Neiman
Cost: $200 for a single member, $175 each for two or more from the same company, $375 for non members


Description: In this workshop, you will learn ways of effectively evaluating your company’s performance—internally and externally—and explore how to best learn from these findings and identify what needs to be improved and where the best leverage points are.

After reviewing the key components of an effective continuing improvement protocol—selection; data organization and analysis; identification of obstacles, milestones, and goals; and improvement tracking and evaluation—you will participate in tailoring and building a “Continuous Improvement Model” that is most practical and most relevant for your organization.


CLICK HERE TO REGISTER AND PAY ONLINE

For more information contact Ana Maria Murabito at (845) 565-1355 or anamaria@councilofindustry.org.

 

Human Resources Management Issues in Manufacturing
Date: Wednesday, May 26
Time: 8:30am - 4:30pm
Location: Dutchess Community College, Bowne Hall, Poughkeepsie, NY
Instructor: Robert Heiferman
Cost: $200 for a single member, $175 each for two or more from the same company, $375 for non members


Description: The first half of this program will cover Legal Management Issues. This class identifies and explains key legal issues that a manager may have to address in the workplace today. It helps current and future managers realize their responsibility to understand and enforce the employment laws that speak to these issues which can minimize their chances of ending up in court.
This course will cover: employers’ rights and obligations, employment laws, regulations governing business, hiring, performance, discipline issues and Affirmative Action.

The second part this program will cover Management Diversity. This course is for managers who direct a culturally diverse staff or serve a diverse customer base. Training covers communicating effectively with diverse audiences and managing cross cultural issues such as concepts of time (deadlines, schedules, meetings), power (levels of formality, negotiations), and communication styles (direct v. indirect). Learn to probe and ask exploring questions to gauge comprehension. Develop the intercultural competencies needed to fruitfully manage diversity.


CLICK HERE TO REGISTER AND PAY ONLINE

For more information contact Ana Maria Murabito at (845) 565-1355 or anamaria@councilofindustry.org.

 

 

BACK TO TOP

 

Supervisor/Leadership Development


Best Practices & Continuous Improvement
Date: Wednesday, May 19

Time: 9:00am - 4:30pm
Location: Dutchess Community College, Bowne Hall, Poughkeepsie, NY
Instructor: Bennett Neiman
Cost: $200 for a single member, $175 each for two or more from the same company, $375 for non members


Description: In this workshop, you will learn ways of effectively evaluating your company’s performance—internally and externally—and explore how to best learn from these findings and identify what needs to be improved and where the best leverage points are.

After reviewing the key components of an effective continuing improvement protocol—selection; data organization and analysis; identification of obstacles, milestones, and goals; and improvement tracking and evaluation—you will participate in tailoring and building a “Continuous Improvement Model” that is most practical and most relevant for your organization.


CLICK HERE TO REGISTER AND PAY ONLINE

For more information contact Ana Maria Murabito at (845) 565-1355 or anamaria@councilofindustry.org.

 

Building Business Communication Skills

Attention: This course is not currently being run. If you are interested in this training please contact Ana Maria Murabito at anamaria@councilofindustry.org or (845) 565-1355.  

 

Description: In this course, participants will gain an understanding of the importance of good communication skill in the workplace.  Whether speaking informally, making a formal presentation, leaving a voicemail, participating in a teleconference, writing a memo, report, email, fax or letter you are sending very important messages – some that you intend to and some that you may not.  This class will explore the basic communication model, examine different styles of communicating, identify participants’ primary communication style and develop an action plan to help participants improve their overall communications.  This is a very practical class and participants will leave with ideas they can put to use immediately.

 

CGMP: Current Good Manufacturing Practices Awareness Training

Attention: This course is not currently being run. If you are interested in this training please contact Ana Maria Murabito at anamaria@councilofindustry.org or (845) 565-1355.

Description: Applicable to the Food, Drug and Cosmetic and the Medical Device industries, FDA cGMP Awareness Training will give attendees an opportunity to learn how the FDA guidelines and regulations affect their organization and how they can help the organization maintain compliance while remaining competitive. This class is specifically applicable to Drug, Cosmetic and Medical Device industries. Program can be tailored for “on-site” delivery for a company specific review. Attendees will gain:

An understanding of cGMP’s and their application to the healthcare industry including: A history of cGMP’s, Law vs. Regulation, Basic cGMP requirements for Drug products and/or Cosmetics and/or Medical Devices, Ten Principles of cGMP, How to stay current with regulatory changes.

 

Effective Business Communication
Date: Wednesday, April 21
Time: 9:00am - 4:30pm
Location: Dutchess Community College, Bowne Hall, Poughkeepsie, NY
Instructor: Rebecca Mazin
Cost: $200 for a single member, $175 each for two or more from the same company, $375 for non members


Description: The Council of Industry's "Effective Business Communication" course is designed to enhance an employee's ability to effectively communicate information to others within the company. Course content discussed will relate directly supervisory relationships, co-worker dynamics, customer contact and dealing with managers. This course teaches individuals the techniques and the theory behind effective communication in order to get your ideas across clearly and concisely with maximum input. The course will cover: Listening SKills, The Communication Model, Effective Writing Skills and Assessing Your Personal Communication Style.

CLICK HERE TO REGISTER AND PAY ONLINE

For more information contact Ana Maria Murabito at (845) 565-1355 or anamaria@councilofindustry.org.


Environmental Safety & Health Management for Supervisors
Date: Wednesday, February 24
Time: 9:00am - 4:30pm
Location: Dutchess Community College, Bowne Hall, Poughkeepsie, NY
Instructor: Charles F. Lutomski, Jr., Lawler, Matusky & Skelly Engineers LLP
Cost: $200 for a single member, $175 each for two or more from the same company, $375 for non members


Description:The Council of Industry will offer this informative course that will provide participants with the parameters of good health and safety practices necessary for their manufacturing operations. This core course identifies issues that all supervisors will need to understand to better monitor their environmental health and safety programs including the following topics: Overview of OSHA, NYS and EPA Regulation Compliance, Review Health and Safety Plans and HazCom programs, Safety Inspection Practices and Management and Documentation and Incident Reporting.


CLICK HERE TO REGISTER AND PAY ONLINE

For more information contact Ana Maria Murabito at (845) 565-1355 or anamaria@councilofindustry.org.

 

Fundamentals of Leadership
Dates: Wednesday, January 20 & Wednesday, January 27
Time: 9:00am - 4:30pm
Location: Dutchess Community College, Bowne Hall, Poughkeepsie, NY
Instructor: Ellen Messer
Cost: $400 for a single member, $350 each for two or more from the same company, $700 for non members


Description:This course is designed for the Front Line Manager/Supervisor/Leader and will include: The Role of the Supervisor, Leadership Styles, Task Analysis, Communications, Problem Solving, Delegating Responsibility, Performance Appraisal and Motivation and Discipline.


CLICK HERE TO REGISTER AND PAY ONLINE

For more information contact Ana Maria Murabito at (845) 565-1355 or anamaria@councilofindustry.org.

 

High Performance Work Teams
Date: Wednesday, May 5
Time: 9:00am - 4:30pm
Location: Dutchess Community College, Bowne Hall, Poughkeepsie, NY
Instructor: Linda Zelizer
Cost: $200 for a single member, $175 each for two or more from the same company, $375 for non members


Description: This course explores how to design a team that will get the best results with the most efficient methods. It will also include, strategies and skills for team planning, team motivating, managing performance and developing team members. Define the roles of team members, team building behaviors and the problem solving and decision making benefits of a team.

CLICK HERE TO REGISTER AND PAY ONLINE

For more information contact Ana Maria Murabito at (845) 565-1355 or anamaria@councilofindustry.org.

 

Hiring the Right Candidate

Attention: This course is not currently being run. If you are interested in this training please contact Ana Maria Murabito at anamaria@councilofindustry.org or (845) 565-1355.     

 

Description: Selecting the best candidate for a job opening (internal or external) is like putting them through a large funnel of successive screening processes until the best one emerges.  This workshop will help employers dramatically improve their ability to make good candidate selections.  We will cover recruiting sources, resume and phone screens and the job interview.  Participants will learn why traditional interviews don’t provide a true picture of how a candidate will actually perform on the job.  This is a very practical session designed to teach you how to conduct more effective interviews by utilizing a technique known as Behavioral Interviewing.  Participants will learn how to identify the skills and characteristics they are seeking, develop an interview plan that includes specific questions, and then evaluate the candidates.

 

Human Resources Management Issues in Manufacturing
Date: Wednesday, May 26
Time: 8:30am - 4:30pm
Location: Dutchess Community College, Bowne Hall, Poughkeepsie, NY
Instructor: Robert Heiferman
Cost: $200 for a single member, $175 each for two or more from the same company, $375 for non members


Description: The first half of this program will cover Legal Management Issues. This class identifies and explains key legal issues that a manager may have to address in the workplace today. It helps current and future managers realize their responsibility to understand and enforce the employment laws that speak to these issues which can minimize their chances of ending up in court.
This course will cover: employers’ rights and obligations, employment laws, regulations governing business, hiring, performance, discipline issues and Affirmative Action.

The second part this program will cover Management Diversity. This course is for managers who direct a culturally diverse staff or serve a diverse customer base. Training covers communicating effectively with diverse audiences and managing cross cultural issues such as concepts of time (deadlines, schedules, meetings), power (levels of formality, negotiations), and communication styles (direct v. indirect). Learn to probe and ask exploring questions to gauge comprehension. Develop the intercultural competencies needed to fruitfully manage diversity.

CLICK HERE TO REGISTER AND PAY ONLINE

For more information contact Ana Maria Murabito at (845) 565-1355 or anamaria@councilofindustry.org.

 

Introduction to Lean Manufacturing
Date: Wednesday, March 31
Time: 8:30am - 4:30pm
Location: Advanced Coating Technologies, Middletown, NY
Instructor: Vincenzo Buonomo, Rochester Institute of Technology (RIT)
Cost: $200 for a single member, $175 each for two or more from the same company, $375 for non members


Description: In this session, participants will be exposed to a broad list of Lean tools and definitions that will be covered in subsequent sessions. The session, compares traditional/batch manufacturing with Lean manufacturing. On a quick overview basis, the following Lean tools will be briefly defined and discussed: Value Stream Mapping (VSM); 5-S, Visual Controls, and Gemba; Standard Work; Takt; Kanban, Pull Systems, and Supermarkets; Line and Cell Design; Single Minute Exchange of Dies (SMED); Total Productive Maintenance (TPM); Kaizen Event Training; Production Preparation Process (3-P); Impact and Culture Change; and Assessment Tools.


CLICK HERE TO REGISTER AND PAY ONLINE

For more information contact Ana Maria Murabito at (845) 565-1355 or anamaria@councilofindustry.org.

 

Making a Profit Financial & Accounting Issues In Manufacturing
Date: Wednesday, February 10
Time: 9:00am - 4:30pm
Location: Dutchess Community College, Bowne Hall, Poughkeepsie, NY
Instructor: Rief Kanan
Cost: $200 for a single member, $175 each for two or more from the same company, $375 for non members


Description: This course provides participants with a fundamental understanding of managing finances in a manufacturing environment. This course will cover the basics of financial statements and simple accounting principles. Topics to be discussed include: Basic Financial Concepts, Management of Costs, Inventory Issues, Process Issues, Reporting Methods, Budgeting and Planning.

CLICK HERE TO REGISTER AND PAY ONLINE

For more information contact Ana Maria Murabito at (845) 565-1355 or anamaria@councilofindustry.org.

 

Positive Motivation and Discipline
Date: Wednesday, March 17
Time: 9:00am - 4:30pm
Location: Dutchess Community College, Bowne Hall, Poughkeepsie, NY
Instructor: Rebecca Mazin
Cost: $200 for a single member, $175 each for two or more from the same company, $375 for non members


Description: Positive Motivation and Discipline is a full day course that expands your managerial range to its fullest potential and gets your employees motivated to do the job at hand. The information presented includes understanding your role and the impact you have on your most difficult employee, the art of receiving positive feedback, rewards and recognition, techniques and counseling and general performance improvement techniques. These topics will tie directly to the five domains of leadership to be covered as follows: The Supervisor/Subordinate Relationship, Peer Interaction, Transformation Leadership (Keeping staff motivated while moving in new directions), Process Improvement and The Manager as a Team Leader.

CLICK HERE TO REGISTER AND PAY ONLINE

For more information contact Ana Maria Murabito at (845) 565-1355 or anamaria@councilofindustry.org.

 

Problem Solving and Decision Making
Date: Wednesday, March 10
Time: 9:00am - 4:30pm
Location: Dutchess Community College, Bowne Hall, Poughkeepsie, NY
Instructor: Bennett Neiman
Cost: $200 for a single member, $175 each for two or more from the same company, $375 for non members


Description: To be an effective leader— whether in a management position or on the front line —you need to develop your Problem-Solving and Decision-Making processes, and be able to get to see the root of problems and quickly enact effective solutions. This workshop will improve your ability to solve problems and make decisions by showing you how: 1) draw on all the current information and knowledge available in the workplace and beyond, 2) analyze and solve problems, 3) understand how good decisions are made, and by 4) encouraging you to examine your own problem-solving and decision making processes.

This workshop will help you to better identify problems, find their causes, and get their solutions under way—through the tool of “Productive Thinking.” Problem solving skills will be improved as you explore different types of problems, overcome barriers to problem solving and learn how to define, analyze, and diagnose the problem correctly.


CLICK HERE TO REGISTER AND PAY ONLINE

For more information contact Ana Maria Murabito at (845) 565-1355 or anamaria@councilofindustry.org.

 

Spanish Fundamentals of Leadership

Attention: This course is not currently being run. If you are interested in this training please contact Ana Maria Murabito at anamaria@councilofindustry.org or (845) 565-1355.

 

Description: The Spanish Supervisor Development Program course is designed for the Front Line Manager/Supervisor/ Leader and will cover:

  • Leadership Skill Development
  • Job duties and supervisor responsibilities
  • Self assessment, employee profiles, gender barriers & generational differences
  • Tools and techniques for supervising different personalities
  • Time Management – Prioritizing
  • Project management
  • Project assessment and evaluation
  • Writing Skills

 

Work Site Training Skills
Date: Wednesday, May 12
Time: 9:00am - 4:30pm
Location: Dutchess Community College, Bowne Hall, Poughkeepsie, NY
Instructor: Rebecca Mazin
Cost: $200 for a single member, $175 each for two or more from the same company, $375 for non members


Description: The Council of Industry will offer this informative course that will provide participants with useful skills and materials for training delivery including: training assessment, planning and design, instructional strategies and evaluation, conducting group and individual instruction, monitoring follow up and reinforcement of training.


CLICK HERE TO REGISTER AND PAY ONLINE

For more information contact Ana Maria Murabito at (845) 565-1355 or anamaria@councilofindustry.org.

 

 

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Technology & Innovation

 

Advanced Solidworks

Attention: This course is not currently being run. If you are interested in this training please contact Ana Maria Murabito at anamaria@councilofindustry.org or (845) 565-1355. 

Updated for SolidWorks 2009

For those going beyond basics, this class consists of 3 days of advanced s assembly modeling and 2 days of SolidWorks advanced drawings. Got a model or assembly you think SolidWorks can do but you're not sure how to get there? The Advanced class is probably for you. The perfect class for achieving a well-rounded SolidWorks education. SolidWorks Essentials is required prior to taking advanced training.                                             

(This class is limited to 10 participants)

CLICK HERE TO REGISTER AND PAY ONLINE

For more information contact Ana Maria Murabito at (845) 565-1355 or anamaria@councilofindustry.org.

 

Facility Manager "Green" Training and Implementation
Date: March 24 & 25
Time: 9:00am - 4:30pm
Location: Ulster Community College

Instructor: Evadne Gianinni, HospitalityGreen
Cost: $250 Single participant  -  $235 Two or more from one company

Sustainability is fast becoming a necessity, with companies seeking to take advantage of the benefits of energy efficiency, renewable energy sources, and sustainable business practices. Unfortunately, many facility managers do not have a sufficiently adequate understanding of sustainability or the experience in change management to take advantage of the cost savings and performance improvements associated with “going green.” In this six-week training program, resources, information, practical lessons and applications from field professionals will be provided for participants to complete a comprehensive facility assessment, develop a sustainability improvement plan, and take the first steps toward implementing sustainability practices including waste elimination, energy efficiencies, sustainable procurement practices, improvements to company culture and employee training and motivation. Topics to be covered include: green policy, green purchasing, marketing green, contractual negotiations, monitoring and record keeping, troubleshooting and compliance, green assessments and audits, and change management.

CLICK HERE TO REGISTER AND PAY ONLINE

For more information contact Ana Maria Murabito at (845) 565-1355 or anamaria@councilofindustry.org.

 

Process Professional

Attention: This course is not currently being run. If you are interested in this training please contact Ana Maria Murabito at anamaria@councilofindustry.org or (845) 565-1355.

 

Levels 1 and 2

This program focuses on developing the skills to successfully achieve process improvement on any process or service, process alignment (strategy/customer). The emphasis is on how to successfully deal with practical skills, leadership and communication issues in business process management, providing participants with an immediate toolkit and range of supporting resources.  This workshop will prepare organizations to successfully introduce, manage and implement a sustainable process management approach and framework. It will utilize multiple real-world case studies in an interactive format.

Level One will cover how to eliminate the causes of work through the advanced process performance and optimization techniques for existing processes and services by using the four steps of CEMM to apply process diagnostics and identify improvement opportunities, and including techniques for determining points of failure and causes of work factors and optimization states.

Level two will address how to bring processes into alignment with the customer.

Topics will include: Process Alignment, Process Performance and Optimization Techniques, Team exercises, SCOs, and CEM Method.

CLICK HERE TO REGISTER AND PAY ONLINE

For more information contact Ana Maria Murabito at (845) 565-1355 or anamaria@councilofindustry.org.

 

Product Roadmapping

Attention: This course is not currently being run. If you are interested in this training please contact Ana Maria Murabito at anamaria@councilofindustry.org or (845) 565-1355.      

 

Product roadmaps are widely used to convey the future evolution of a product or product line. It is a powerful way to set and manage expectations, build better customer relationships, and gain valuable feedback. Best practice companies use product roadmapping as a collaborative way to develop credible product roadmaps that align with the markets, technology and business strategy.

Who will benefit: 

The method and workshop is designed for 1) product managers who want to make their product roadmaps more useful for managing the product strategy internally; 2) managers who want better ways to align the plans for product, technology and marketing with business strategies, market needs, and resources; and 3) executives who want to see more strategic product roadmaps and to employ a common approach for developing, communicating and managing product roadmaps.

Topics covered: 

  •  Introduction to Product Roadmapping and Product Roadmaps
  •  Getting Started with Product Roadmapping
  •  Creating an Integrated Product Roadmap
  •  Mapping Strategies and Plans to Market and Business Needs
  •  Gaining Feasibility and Commitment
  •  Application Tips and Techniques for Developing Product Roadmaps

CLICK HERE TO REGISTER AND PAY ONLINE

For more information contact Ana Maria Murabito at (845) 565-1355 or anamaria@councilofindustry.org.

 

Project Management

Date: Thursdays, April 8-15-22-29 & May 6, 2010
Time: 9:00am - 4:30pm
Location: Rockland Community College

Instructor: Evadne Gianinni, HospitalityGreen
Cost: $600 Single participant - $550 Two or more from one company

This course will introduce basic concepts including the definition of a project and the project manager’s job, how to develop success criteria, and how to engage project stakeholders. Topics will include:

• Project Life Cycle
Methodology, SOP’s, Corporate Standards, Why DO projects fail?


• Project Initiation
Project Organization, Project Office
The Project Team, Needs Analysis
Project Management Tools


• Planning
Objectives and Benefits, Project Charter, Scope, Deliverables, Resources and Costs, Project Schedule


• Execution
Budgeting and Costs, Schedule Revision, Resource Allocation, Change Control Plan, Communication Plan, Progress Reporting, Risk Management Plan, Execution of the Plan, Monitoring the Plan, Measurement and Metrics (Key performance indicators and Repetitive processes)


• Termination
Project Post-mortems, Lessons learned, Ideas for Improvement, Final Decision

CLICK HERE TO REGISTER AND PAY ONLINE

For more information contact Ana Maria Murabito at (845) 565-1355 or anamaria@councilofindustry.org.

 

 

Introduction to Innovation
Attention: This course is not currently being run. If you are interested in this training please contact Ana Maria Murabito at anamaria@councilofindustry.org or (845) 565-1355. 

Description: The first course of the Innovation Series will include an introduction to modern theories of innovation, types of innovation, an examination of an innovative company, simple innovation: adjacencies; barriers to innovation: orthodoxies; and developing the innovation strategy and plan for the company.  By the end of the course participants will understand contemporary best practices in innovation, be able to identify barriers to innovation within their own company and develop strategies to overcome them, and develop an innovation strategy and plan to implement in their business.

CLICK HERE TO REGISTER AND PAY ONLINE

For more information contact Ana Maria Murabito at (845) 565-1355 or anamaria@councilofindustry.org.

 

The Innovator's Dilemma
Attention: This course is not currently being run. If you are interested in this training please contact Ana Maria Murabito at anamaria@councilofindustry.org or (845) 565-1355.  

Description: The second course of the Innovation Series will provide a review of Clayton Christensen’s concept of the innovator’s dilemma and help participants to understand the implications of the innovator’s dilemma on successful firms. Participants will examine the concepts of the innovator’s dilemma and identify trends in their firm and in their industry that are early warnings of the innovator’s dilemma and disruption, and develop strategies and plans that will allow them to anticipate and overcome this threat.

CLICK HERE TO REGISTER AND PAY ONLINE

For more information contact Ana Maria Murabito at (845) 565-1355 or anamaria@councilofindustry.org.

 

Theory and Practice of Open Innovation
Attention: This course is not currently being run. If you are interested in this training please contact Ana Maria Murabito at anamaria@councilofindustry.org or (845) 565-1355.

Description: The final course of the Innovation Series will review multiple theories of open innovation, including open outside, open inside, and the use of brokers and other third parties.  The course will include a discussion of the pros and cons of open innovation, including the issue of protecting intellectual property, and a review of best practices in open innovation: IBM, P&G, Whirlpool, and others.  Participants will learn about the value of open innovation approaches, criteria for selection of the correct approach for each business, and development of open innovation strategies and plans.  Finally, participants will understand which approach to open innovation, if any, applies to their business, and develop a preliminary open innovation strategy and action plan.

CLICK HERE TO REGISTER AND PAY ONLINE

For more information contact Ana Maria Murabito at (845) 565-1355 or anamaria@councilofindustry.org.

 

Vacuum System Design 

Attention: This course is not currently being run. If you are interested in this training please contact Ana Maria Murabito at anamaria@councilofindustry.org or (845) 565-1355.

 

Description: This course deals with the principal aspects of system design, including materials selection, fabrication techniques, pump selection, sizing pumps and vacuum piping to a chamber, determining pump down-time, leak rate specification, and surface preparation procedures. Methods for determining ultimate pressures are also discussed.

The course demonstrates that establishing the vacuum environment is the primary criterion for designing, constructing, and operating a vacuum system. A wide range of vacuum environments are discussed, from rough to ultrahigh vacuum, with emphasis on achieving a well-defined degree of vacuum.

 

Photovoltaics

Attention: This course is not currently being run. If you are interested in this training please contact Ana Maria Murabito at anamaria@councilofindustry.org or (845) 565-1355.


Description: This course will cover silicon photovoltaic devices including the physics, ideal models, device parameters and design, and device fabrication.  Crystalline, multi-crystalline and thin film devices will be reviewed.  Class will include a discussion of  PV applications and economics.

 

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Lean & Six Sigma

Introduction to Lean Manufacturing
Date: Wednesday, March 31
Time: 8:30am - 4:30pm
Location: Advanced Coating Technologies, Middletown, NY
Instructor: Vincenzo Buonomo, Rochester Institute of Technology (RIT)
Cost: $200 for a single member, $175 each for two or more from the same company, $375 for non members


Description: In this session, participants will be exposed to a broad list of Lean tools and definitions that will be covered in subsequent sessions. The session, compares traditional/batch manufacturing with Lean manufacturing. On a quick overview basis, the following Lean tools will be briefly defined and discussed: Value Stream Mapping (VSM); 5-S, Visual Controls, and Gemba; Standard Work; Takt; Kanban, Pull Systems, and Supermarkets; Line and Cell Design; Single Minute Exchange of Dies (SMED); Total Productive Maintenance (TPM); Kaizen Event Training; Production Preparation Process (3-P); Impact and Culture Change; and Assessment Tools.


CLICK HERE TO REGISTER AND PAY ONLINE

For more information contact Ana Maria Murabito at (845) 565-1355 or anamaria@councilofindustry.org.

 


Lean Concepts & Tools
Date: March 15, 16, 17 & 18
Time: 8:30am - 4:30pm
Location: Westchester Community College
Instructor: Christopher DiMarco, Change & Response Strategies, LLC
Cost: $550 Single participant - $500 Two or more from one company


Description:This four day program is meant to introduce manufacturing companies in dept to the concept of LEAN Manufacturing. The course will cover the history of LEAN and Toyota Production Systems, the objective of LEAN, categories of waste, opportunity identification tools, JIT inventory systems, theory of constraints, and implementation plans. Specific topics include:

• The history of Toyota Production Systems (TPS) and Lean Manufacturing
• The definition of lean manufacturing
• The definition of lean administration/enterprise
• The difference between Lean Manufacturing and Six Sigma
• How lean and Six sigma work together


CLICK HERE TO REGISTER AND PAY ONLINE

For more information contact Ana Maria Murabito at (845) 565-1355 or anamaria@councilofindustry.org.

 


Lean Custom Overview
Attention: This course is not currently being run. If you are interested in this training please contact Ana Maria Murabito at anamaria@councilofindustry.org or (845) 565-1355.

Description: Participants will learn why standard work is a building block for continuous improvement, how to create it, and how to visually present it to the associates on the manufacturing floor. There will be a classroom exercise that drives home the predictable and repeatable process by eliminating method, machine, and materials variation.

Participants will learn where and when to apply supermarket concepts, the mathematical calculations for sizing, and a variety of signaling methods used to signal production. They will also learn to use in-process Kanbans as start/stop signals to prevent overproduction. There will be a discussion on how the roles of traditional MRP/ERP systems change in a pull environment.

Value Stream Mapping

Attention: This course is not currently being run. If you are interested in this training please contact Ana Maria Murabito at anamaria@councilofindustry.org or (845) 565-1355.

Description: Beginning with an overview of the value stream, participants will be introduced to analyzing the actions required to bring a specific product or service from initial contact to delivery. They will learn how to create a clear, visual representation of the current state map and how paperwork and information should flow in the future state.  They will learn how to take these maps to formulate an action plan to reduce non value added task and realize time and cost savings.

 

Lean Six Sigma Overview

Attention: This course is not currently being run. If you are interested in this training please contact Ana Maria Murabito at anamaria@councilofindustry.org or (845) 565-1355.

Description: Participants will compare fundamental principles of Lean and Six Sigma and learn how to integrate these two powerful continuous improvement methodologies.  Participant will understand the lean six sigma improvement structure and on an overview basis, the lean six sigma tools.   Participants will perform structured exercises to demonstrate how Lean Six Sigma techniques can impact key performance metrics in their business.

CLICK HERE TO REGISTER AND PAY ONLINE

For more information contact Ana Maria Murabito at (845) 565-1355 or anamaria@councilofindustry.org.

 

Lean Six Sigma Yellow Belt Training

Date: April 20, 21, 22

Time: 9:00am - 4:30pm
Location: Dutchess Community College
Cost: $400 per person, a minimum group of three participants required per company.
Instructor: Vinnie Bouonomo and Dr. Don Baker from Rochester Institute of Technology (RIT)

Description: This is an approach to process improvement that merges the complementary concepts and tools from both Six Sigma and Lean approaches.  The resulting approach will have greater impact than one that centers on only Six Sigma or Lean.  Participants will learn a short history of each approach and how they can complement each other.  They will be introduced to the Define, Measure, Analyze, Improve, Control improvement process and some of the tools associated with each stage.   The following topics will be focused during the training: Resistance to Change, 5-S Visual Controls, Team Building, Problem Solving Process and Statistical Thinking.

During this interactive Yellow Belt training, each group of participants will identify opportunities within their respective work areas and ways to improve those areas utilizing taught problem solving tools. The teams will present their identified work area opportunity and suggested solutions.

CLICK HERE TO REGISTER AND PAY ONLINE

For more information contact Ana Maria Murabito at (845) 565-1355 or anamaria@councilofindustry.org.

 

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Customer Service & Sales Training

The importance of delivering an excellent customer experience is clearly understood by today’s successful business owners.  It is the path to increased market share and profitability, as well as the only way in which to earn customer loyalty.  Consumer expectations have always been high and will continue to be even more so in the midst of a down turned economy. Additionally, consumers have many more choices for vendors than they’ have ever had before.  In order to break away from the pack and differentiate yourself from your competitors, you must exceed your customers’ expectations.  This must be done at each interaction point within your organization.  Delivering a consistent, memorable customer service experience is the only true sustainable competitive advantage.

The theme throughout the following workshops is tailored for the Manufacturing Industry.  Customer service and sales challenges are an inherent part of doing business in any industry.  Difficulties with vendor/supplier quality; shipping delays; inventory challenges; and resource limitations are addressed and proactive solutions are generated through participant discussion.  Each component in this series will help employees understand the importance of delivering exceptional customer service and the significant role they play in making the customer experience come to life within the organization.  Throughout the first segment of this series, participants learn to diffuse and satisfy irate customers; sharpen empathetic listening skills in order to best serve the customer; and discuss a few simple critical thinking strategies, allowing them to think ‘out of the box’ and offer shrewd alternatives.

**All courses will be held at Orange Community College, Newburgh Extension Center -  Newburgh NY       

 

Customer Service Training

Date: Thursday, October 8, 2009

Time:  8:30 a.m. - 4:30 pm

Location: Orange Community College, Newburgh Extension Center - Newburgh, NY

Cost: $185 per person, $170 two or more from same company

Instructor: Debra Pearlman, Sales Trainer, Coach and founder of DP Sales Pro

Description:This full day training provides attendees with tools that are easily implemented in order to identify and cultivate their customer relationships. The training will be broken up in to three components:

  • Effectively Transform Irate Customers - participants will learn how to turn an irate customer into a loyal one and how to keep their cool when customers get hot. They will also learn how to turn complaints into profits, remain motivated and productive, and how to ask for referrals and earn repeat business.
  • Empathetic & Effective Listening Skills - This component teaches participants ways to over come barriers that interfere with listening and develop awareness of how attitudes affect what other people hear. They will be taught to evaluate examples of poor listening and their result on the customer experience and strategize  guidelines to empathetic listening. They will become a problem solver with sharpened critical thinking skills in terms of providing customer alternatives.
  • Outstanding Customer Service (for external & internal customers) - participants learn it is not what you say but how you say it in this component. They will also learn how to manage stress so the customer doesn't hear it, the difference between you and I messages  and how to say no when and if you must.

CLICK HERE TO REGISTER AND PAY ONLINE

For more information contact Ana Maria Murabito at (845) 565-1355 or anamaria@councilofindustry.org.

 

Sales Training

Date: Thursday, October 22, 2009

Time: 8:30 a.m. - 4:30 pm

Location: Orange Community College, Newburgh Extension Center - Newburgh NY

Cost: $185 per person, $170 two or more from same company

Instructor: Debra Pearlman, Sales Trainer, Coach and founder of DP Sales Pro

Description:This full-day training provides participants with specific tools to be implemented instantaneously. An immediate and noticeable change in both productivity and the positive attitude every sales professional requires to be successful will be visible. The tools discussed will assist participants in sharpening their consultative and customer relationship selling skills.


• Developing Vision & Direction: Goal Setting for Success -This component will let participants hear what Zig Ziglar has to say, teach them what a ERO is and discuss goals. Participants will also learn how to create affirmations and use visualization and how to stay motivated, passionate, accountable, consistent and focused.


• Stop Selling - Consult as a Trusted Partner -Participants will learn how to build customer loyalty and develop sales strategies. They will learn about the success rate of closed deals and the translation in to dollars as well as how to research prospects and make a pre-call work sheet.


• Define Features, Benefits & Values for a compelling Elevator Speech- This component teaches why compelling is important, that Features + Value = Value - Defined and how to create an elevator speech.


• Proven Strategies for Face to Face and Social Media Networking- The goal of this component is to define the purpose of networking, how to network effectively face to face and the top 3 social media and communities. Participants will also learn to define the target audience and how to reach them, how to craft the message they want to convey and about branding and promoting through social media.

CLICK HERE TO REGISTER AND PAY ONLINE

For more information contact Ana Maria Murabito at (845) 565-1355 or anamaria@councilofindustry.org.

 

 

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Regulatory Training


RCRA Hazardous Waste Training
Dates: Wednesday, October 6, 2010
Time: 8:30am - 12:30pm

Where: TBA

Cost: $120 single member, $110 two or more from same company, $145 single non-member
Instructor: HRP Associates, Inc.


Description: The RCRA Hazardous Waste training will include the topics:
Overview of RCRA, Definition of Hazardous Waste, Classifications of Hazardous Waste Generators, Requirements of Hazardous, Waste Generators, Container Management, Universal Waste Enforcement, What not to do if you are Inspected? And Site-specific Contingency Planning.

Who should attend the training?
Federal and State regulation require that individuals at facilities classified as Large Quantity Generators of hazardous waste (>1,000 kg/month) involved with the management and handling of hazardous waste (i.e. label drums, transport, etc.) must receive RCRA hazardous waste training on an annual basis.

CLICK HERE TO REGISTER AND PAY ONLINE

For more information contact Ana Maria Murabito at (845) 565-1355 or anamaria@councilofindustry.org.



 Blood Borne Pathogens
Attention: This course is not currently being run. If you are interested in this training please contact Ana Maria Murabito at anamaria@councilofindustry.org or (845) 565-1355.


Description: The content of Blood borne Pathogens will include:
An accessible copy and explanation of OSHA's B1910.1030. A general explanation of the epidemiology and symptoms of blood borne diseases; the modes of transmission of blood borne pathogens; the written exposure control plan and how to get a copy; how to recognize events that may involve exposure to blood and other potentially infectious materials; selection, proper use, location, removal, handling, decontamination, and disposal of personal protective equipment; the use and limitations of safe work practices, engineering controls, and personal protective equipment. Also the course would include information on hepatitis B vaccination, such as safety, benefits, efficacy, and availability; the procedures to follow if an exposure occurs, including methods of reporting and the medical follow-up that will be made available; Information on post exposure evaluation and follow-up; and an explanation of information on the warning signs, labels, and color coding.

CLICK HERE TO REGISTER AND PAY ONLINE

For more information contact Ana Maria Murabito at (845) 565-1355 or anamaria@councilofindustry.org.



 DOT Hazardous Materials Training
Dates: Wednesday, September 22, 2010
Time: 8:30am - 12:30pm

Location: TBA

Cost: $120 single member, $110 two or more from same company, $145 single non-member
Instructor: HRP Associates, Inc.


Description: The DOT Hazardous Material training will address the following topics: Overview of Hazardous Materials regulations, Definition of Hazardous Material, How to properly name a Hazardous Material, How to package, label and prepare manifest for Hazardous Materials Emergency Response.

Who should attend the training?
DOT regulation 49 CFR 172.700 requires that all "hazmat employees" be trained or retrained every 3 years. "Hazmat employees" include anyone who labels, marks, loads/unloads, prepares shipping papers or transports hazardous materials by road, water, rail or air.

CLICK HERE TO REGISTER AND PAY ONLINE

For more information contact Ana Maria Murabito at (845) 565-1355 or anamaria@councilofindustry.org.



 HAZWOPER
Attention: This course is not currently being run. If you are interested in this training please contact Ana Maria Murabito at anamaria@councilofindustry.org or (845) 565-1355. .


Description: The training will consist of four hours of classroom sessions including presentations, question and answer and video presentations, as well as four hours of hands-on training. This training will include:

Classroom: Overview of HAZWOPER regulations; Health and physical hazards associated with spill response; Toxicology; Risk Assessments (electrical, confined space, heat, noise, etc.); Fire protection; Hazard identification and communications; Personal protective equipment; Hazard control; and Monitoring and Instrumentation.

Hands-on Training: Dress out Level D, C and B personnel protection; Methods of decontamination; Donning/doffing of respirators and their limitations; One drum scenario (recognize labels, reference materials, spill control, PPE selection, plug patch repair and over pack of drum, label over pack); Decontamination and Critique of scenario training.

CLICK HERE TO REGISTER AND PAY ONLINE

For more information contact Ana Maria Murabito at (845) 565-1355 or anamaria@councilofindustry.org.

 

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Maintenance


Basic Programmable Logic Controls PLC’S

Attention: This course is not currently being run. If you are interested in this training please contact Ana Maria Murabito at anamaria@councilofindustry.org or (845) 565-1355.

Description: This course will cover PLC Hardware: Power Supply, Central Processor, Memory and Input/Output Cards; How PLC's Work: How logic is solved and Scan Time; Instructions: Contact, Coils and Timers/Counters. Also learn how to read ladder logics and troubleshooting.

 

Intermediate Electricity: Theory and Measurements

Attention: This course is not currently being run. If you are interested in this training please contact Ana Maria Murabito at anamaria@councilofindustry.org or (845) 565-1355.

Description: This course will feature the following: Review of electricity basics, Electrical components, identification and uses (inductors, capacitors, switches, relays, sensors, potentiometers/rheostats, solenoids, etc.), Schematics for advanced electrical circuits and Analyzing and troubleshooting advanced circuits (theory and measurement). The following hands on exercises will also be conducted: Wiring and testing advanced circuits, Analyzing and troubleshooting advanced circuits and Troubleshooting techniques and methods.

 

Basics of Hydraulics

Attention: This course is not currently being run. If you are interested in this training please contact Ana Maria Murabito at anamaria@councilofindustry.org or (845) 565-1355.

Description: This course will provide an understanding of basic hydraulics. I will teach how hydraulics work - hydraulic training on how common hydraulic components operate and interact with each other. It  will also instruct your personnel about reading and understanding hydraulic schematics and review preventative maintenance procedures. Finally, this course will discuss troubleshooting of hydraulic systems. All participants will be provided with a course manual for future reference.

Who Should Attend? Maintenance Personnel, Equipment Operators, Purchasing Personnel, Plant Supervisors, Anyone involved with the adjustment, maintenance, specification, or operation of hydraulic systems

 

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The Council of Industry 6 Albany Post Road, Newburgh, NY 12550 • 845-565-1355 • 845-565-1427 (fax) • hking@councilofindustry.org