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Management | Engineering/Technical | Production | Sales/Customer Service

Sales & Customer Service Jobs

Manufacturing and Technology Enterprise Center

mfgtec.org

Highland, NY

Office Assistant

The Office Assistant is to provide administrative and operational support to all HVTDC employees.  The Office Assistant will help maintain and manage the Center’s CRM system.  The Office Assistant will directly interface, manage and update most files, both paper and electronic.  This position requires knowledge of HVTDC’s products and services, billing and systems.  This position will also require basic book keeping and accounting knowledge, with prior experience in both.

DUTIES & RESPONSIBILITIES:

  • Responsible for formatting, producing, transcribing and proofreading documents.
  • Responsible for maintenance of company database records and project records.
  • Is the default telephone extension for incoming, automated phone calls and then directing those calls accordingly.
  • Maintain and create billing records to include general accounting functions (for example:  bank deposits, receivables, payables, and account reconciliation).
  • Make all travel arrangements for staff and register for all classes.
  • Order office supplies.
  • Basic office equipment troubleshooting.
  • Assist the Office Manager with HVTDC event logistics (site arrangements, facilities, food, meeting materials, registrations, event packets, etc.).
  • Perform other tasks and projects as assigned.

SKILLS & QUALIFICATIONS:

Organizational Relationships:

The Office Assistant reports directly to the Manager of Marketing and Administration and maintains a direct working relationship with all members of HVTDC management and direct and contract staff.

 Knowledge, Skills and Abilities:

  • Excellent time management skills and detail oriented.
  • Strong communication, interpersonal and organizational skills.
  • Effective written and verbal communication skills.
  • Experience in MS Office Suite of Products and MS Windows network environment.
  • Experience with Web browsing software, instant messaging, web conferencing and email.
  • Excellent customer service skills.

 

EDUCATION and/or EXPERIENCE:

Credentials and Experience:

  • 3 years previous office experience or an AS Degree in a related area with 2 years office experience or a BS Degree in a related area with one year office experience.
  • Proficiency in using Peachtree Accounting or QuickBooks.

This is a full time (40 hour per workweek) permanent position with benefits. 

COMPANY DESCRIPTION:

Growing business since 1988

Since 1988, Manufacturing & Technology Enterprise Center has been developing strategies to help businesses grow to new heights. MTEC brings a network of experienced engineers, scientists, programmers, and business and manufacturing professionals to your team, helping you develop your product or application strategy and concepts, design product prototypes, and facilitate and optimize your manufacturing value chain. We provide mid-sized manufacturers and early stage technology companies with cost effective, high quality technical and management services focused on:

Let our years of technical and manufacturing expertise guide you to growth!

You may submit resume/cover letter to: phyllis.levine [at] hvtdc.org

Woodstock Percussion, Inc

www.chimes.com

Shokan, NY

Customer Care Support Representative

Woodstock Percussion, Inc. is a leading manufacturer with worldwide distribution for the gift and toy industries.  Best known for its line of Woodstock Chimes, WPI offers a challenging opportunity in a progressive work environment.  We are looking for a new, entry level, member to join our team and take on the essential duties of Customer Care Support.

 

DUTIES & RESPONSIBILITIES:

The ideal candidate must possess the following:

  • Professional, calm demeanor with a strong team spirit
  • Experience with a multi-line phone system and high-volume filing
  • Very proficient in Outlook, Word, Excel and data entry with high rate of accuracy
  • Exceptional follow-up and follow-through skills
  • Knowledge of all standard office machines; fax, printers, copiers, etc.
  • The ability to multi-task efficiently is required
  • Strong typing skills are required
  • Above average trouble shooting and problem solving skills
  • Enjoys helping others and takes personal pride in providing outstanding customer service

 

COMPANY DESCRIPTION:

Woodstock Chimes and Woodstock Music Collection. In 1979, musician and instrument designer Garry Kvistad founded Woodstock Percussion with a single great idea - to make the world's best sounding windchime. He's been creating his world-famous, musically-tuned Woodstock Chimes ever since. Today his company offers a unique variety of high-quality, affordable, musical gifts from around the world that inspire, entertain and bring pleasure to people of all ages. Garry is behind the design, development and tuning of all Woodstock Chimes.

You may send application/resume/cover letter to:

Qualified applicants send resume and salary requirements to:

Human Resources Director
Woodstock Percussion, Inc.
167 DuBois Road
Shokan, NY  12481

You may submit resume/cover letter to: peggy [at] chimes [dot] com

Millrock Technology

www.millrocktech.com

Kingston, NY

Service Technician

Millrock Technology, a leading pharmaceutical equipment company, is looking for a candidate to test and troubleshoot high tech refrigeration and temperature control equipment. In addition, the position will assemble common parts and assemblies. The candidate must have a positive work attitude and be able to work in a fast paced environment. Working knowledge of computers required. Refrigeration, brazing, and electrical wiring (high and low voltage) experience a plus.

We have an immediate opportunity for an Service Technician in our Kingston, NY location. 

 

DUTIES & RESPONSIBILITIES:

  • Interfacing and communicating with customers for training and to resolve operating issues.
  • Uses various types of hand tools in electro-mechanical assembly of pharmaceutical equipment, including refrigeration, electrical and control components.
  • Uses and interprets mechanical and electrical drawings to identify “best method” type approach to completing tasks.
  • Troubleshooting of refrigeration systems.
  • Troubleshooting of control systems.
  • Uses and interprets mechanical and electrical drawings to troubleshoot and repair equipment.
  • Self-audits/inspects work prior to completion, using drawings and checklists.

SKILLS & QUALIFICATIONS:

  • Universal refrigeration technician certification a plus.
  • Strong analytical skills are required.
  • Demonstrated ability to read and interpret mechanical drawings, bills of material and electrical schematics. 
  • Experience using hand tools and power tools. 
  • Previous experience using fitting equipment (e.g. cutters, wire strippers, crimping tools).
  • Ability to work directly with customers in the startup or repair of their equipment.   
  • Ability to lift and/or move up to 50 pounds.
  • Ability to travel to and work when needed. Travel is required about 20% of the time.
  • High School diploma. 

COMPANY DESCRIPTION:

Millrock Technology Inc offers a full range of freeze dryers, including comprehensive production lyophilizers and advanced protocol optimization systems. Let us help you optimize your freeze drying results and help you choose the best freeze dryer for your application.

You may submit resume/cover letter to: EThompson [at] millrocktech [dot] com

MPI, Inc.

www.mpi-systems.com

Poughkeepsie, NY

Field Service Tech 2

The Field Service Technician 2 travels to customer locations to perform service work which includes machine installations, calibration, preventative maintenance, and emergency repairs. This position requires extensive travel within the United States and often abroad.

 

DUTIES & RESPONSIBILITIES:

  1. Follow all Personal Protection Program guidelines.
  2. Compliance of all OSHA and MPI Safety Procedures.
  3. Provide Internal training for customers and Technician 1 position employees.
  4. Travel to customer locations to perform preventative maintenance activities or repairs.
  5. Travel to customer locations to perform machine calibrations.
  6. Provide remote support to customers thru various means to expedite problem resolution.
  7. Support customer service with problem resolution both in the field and at home office.
  8. Train customers on machine use, safety, and functionality.
  9. Work with various MPI departments to enhance quality and ensure complete customer satisfaction.
  10. Advise MPI sales team of potential opportunities.
  11. Report any quality issues in the field back to MPI thru quality reports or appropriate method.
  12. Responsible for maintaining assigned service project work as per schedule.
  13. Responsible for maintaining clear concise documentation for all aspects of this position.
  14. Other duties as assigned by management.

SKILLS & QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each principal duty satisfactorily. The requirements listed below are representative of the knowledge, experience, skill, and ability required:

  1. Experience with large complex mechanical machine assembly or repair.
  2. Ability to read and comprehend complex schematics, drawings, blue prints and circuits.
  3. Sound understanding of complex hydraulic circuits including proportional valves.
  4. Ability to read and comprehend ladder logic.
  5. Advanced skill level and ability to perform technical trouble shooting and diagnostics of mechanical and electrical components and control mechanisms.
  6. Excellent understanding of remote communication capabilities for customer diagnostics.
  7. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  8. Excellent analytical and problem solving skills with ability to visualize problem.
  9. Understanding of accepted inventory practices.
  10. Good organizational skills with excellent listening, verbal, and written communication skills.
  11. Advanced computer skills with recent experience using Microsoft Office products.
  12. Valid driver’s license; will be checked by MPI’s insurance carrier prior to driving company vehicles.
  13. Current U.S. passport for travel.

EDUCATION and/or EXPERIENCE:

Technical Degree and 3 years of relevant experience or 5 years of equivalent relevant work experience, including experience with automation (robotics), and at least two years’ experience dealing with PLC logic and robot programming is desired.

COMPANY DESCRIPTION:

MPI is the worldwide leader in wax-room equipment and has been involved in the investment casting industry since 1972… longer than any of our competitors. As the acknowledged leader in wax-room innovations, MPI has developed and introduced more systems and products than all of our competition combined. With numerous patents and patents pending, MPI offers wax-room solutions that can’t be found anywhere else.

You may submit resume/cover letter to: mhutchins [at] mpi-systems [dot] com

JBT Wolf-tec

www.wolf-tec.com

Kingston, NY

Equipment Support Specialist

John Bean Technologies Corporation has a long history of technical innovation. JBT traces its roots to 1884 when inventor John Bean developed a new type of spray pump to combat San Jose scale in California's orchards. Our innovative solutions have helped create industries, and our tradition of invention continues to contribute to customer success today. We are a leading provider in nearly every market in which we compete, with strong relationships that only begin with the best people, equipment and technologies available anywhere. Today, JBT is a strong and balanced market leader with almost $1 billion in annual revenues.

JBT Wolf-tec is a leading innovative equipment manufacturer providing better, safer and more cost effective manufacturing methods for meat, poultry, and seafood processors and turnkey solutions for automation.

We have an immediate opportunity for an Equipment Support Specialist.  This position provides customers technical support for electrical, programming and mechanical issues via phone or email.

 

DUTIES & RESPONSIBILITIES:

  • Corresponds daily with customers by phone for parts questions, pricing and availability information. 
  • Prepares follow-up quotes based on the inspection sheets created from service courtesy visits. 
  • Creates field service estimates. 
  • Assists customer service department in identifying parts and replacement kits.
  • Keeps updated handovers and checklists on Demo equipment being prepped
  • Ensures inspection reports are completed on returned demo’s.
  • Provides first level troubleshooting of application-related issues/problems over the phone. Resolves customer and FSE’s questions on equipment failures.
  • Reviews all new and modified manuals, blueprints, schematics and other support documentation. Stays current with log of known issues. 
  • Provides technical support to service technicians. 
  • Examines work orders and converses with service technicians to detect equipment problems.
  • Enters daily notes into CRM (Customer Relationship Management). Keeps log of current issues.
  • Forwards copies of manuals and other support documentation to customers as requested. 
  • Creates training aids for customers and fellow employees. 
  • Prepares and submits quotes for spare parts to customers. 
  • Enters sales orders for spare parts.

Occasional Responsibilities:
Performs other duties as assigned. Assists production in emergency situations. Serves on the rotating 24/7 after hours service.

SKILLS & QUALIFICATIONS:

Experience:
Minimum 3 year’s industry experience.

 

  • Knowledge and Skills: 
  • Basic knowledge of electrical 24/240/480v systems. Familiarity with operation of PLC’s (Programmable Logic Controllers), preferably AB and Siemens.
  • Strong diagnostic skills.
  • Mechanical aptitude with ability to trouble shoot and repair mechanical equipment and electrical controls. 
  • Customer focused.
  • Ability to handle difficult situations and provide fast and accurate solutions.
  • Ability to read and understand electrical and pneumatic schematics.
  • Effective communicator in writing and orally.
  • Ability to calculate prices and prepare price lists in an accurate and timely manner.
  • Ability to prepare proposals with information from other departments.
  • Excellent organizational skills
  • Proficiency with Microsoft Office, Syteline and a CRM (Customer Relationship Management) system. Sales force preferred.
  • Ability to plan work, handle tasks simultaneously and to work effectively with interruptions. 
  • Motivated self-starter
  • Detail oriented 
  • Team player 

EDUCATION and/or EXPERIENCE:

Associates degree in electrical technology preferred.

ADDITIONAL INFORMATION:

Click here to apply online. 

 

COMPANY DESCRIPTION:

JBT Wolf-tec is a world class organization offering dynamic solutions and creating leading technologies, equipment and expertise. We provide excellent benefits and competitive compensation. 

AN EQUAL OPPORTUNITY EMPLOYER

It is the policy of JBT Corporation to provide equal opportunity for qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by federal, state or local law at the JBT Corporation location to which this application is submitted. In addition, as a Federal Government contractor, JBT Corporation is an affirmative action employer. If you require accommodation during the application process, please contact the local Human Resources department. EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities.

If you have a disability or impairment that prevents you from completing the online application, please seek the assistance of your local employment services agency. JBT maintains active relationships with local employment services agencies, and they have pledged their support in assisting any applicant needing help in applying. To find information on agencies throughout the United States, please go to www.careeronestop.org.

You may also call Megan Meagrow at 844-286-4524 if your disability or impairment prevents you from applying online. NOTE: Do not use this number unless you need assistance because of a disability or impairment. The personnel attending this phone line will not be able to give you a status update regarding your application and will not be the individuals making a decision regarding your employment.

Cambridge Security Seals

www.cambridgesecurityseals.com

Pomona, NY

Supervisor, In-House Sales and Customer Service

THE IDEAL CANDIDATE IS SOMEONE WHO WILL: 
1. Learn and understand the company’s product lines, markets, customers, and competition.
2. Lead by example, exhibiting and teaching superior customer service and communication skills by providing telephone and email support to the company’s customers.
3. Work with management to effectively oversee the in-house sales activities of the department.
4. Develop expertise in the company’s computerized system to process orders and service customers, while training team members to properly use the system.
5. Oversee the performance and continuous training of both the team as a whole and each member of the team individually. 
6. See beyond the department and contribute to the team-oriented, fast-paced environment of a high-growth organization.

DUTIES & RESPONSIBILITIES:

REQUIRED SKILLS & ATTRIBUTESREQUIRED SKILLS & ATTRIBUTES
1. Excellent “people” skills
2. Extremely organized, punctual, and efficient, with extraordinary attention to detail.
3. Energetic and enthusiastic self starter with a strong work ethic.
4. Ability to lead by example while effectively managing a team.
5. Ability to train and coach.
6. Professional appearance, demeanor, and vocabulary.
7. Understanding of customer service mentality, and the ability and willingness to service dozens of customers every day.
8. Upbeat personality that understands that customer service is critical to the effective running of the business, and plays a critical role in retaining customers and differentiating the Company from its competitors.
9. Excellent oral and written communication skills, including diction, speech, and spelling.
10. An innate sense of urgency, ability to meet deadlines, and a commitment to accuracy.
11. Strong proficiency in MS Office (Word, Powerpoint, Excel)

ADDITIONAL INFORMATION:

This is an outstanding opportunity for an enthusiastic, talented, and experienced individual who seeks a high-visibility position in a growing company which prides itself on a team-oriented culture and enjoyable work atmosphere.

To apply for this position in confidence, please reply with resume AND cover letter.

 

COMPANY DESCRIPTION:

Cambridge Security Seals, a rapidly growing manufacturer in Rockland County, seeks an experienced customer service or in-house sales professional with supervisory skills to oversee a team comprised of in-house sales and customer service representatives.

This position requires strong communication and computer skills, a tireless work ethic, and excellent management and organizational skills. Most importantly, the Supervisor will be interacting with customers regularly (this is a “lead” position), and must continuously convey the pride, professionalism, and problem-solving skills required to succeed in the position,

The ideal candidate will be an intelligent and ambitions self-starter who can quickly develop an understanding of our products, markets, customers, and competition to contribute quickly to the company’s performance.

You may submit resume/cover letter to: hr [at] cambridgeseals [dot] com